Practicing a proactive approach to excellence in customer service is one of the most effective ways to create the customer confidence. It is all about doing something for your customers before they know that they need it. It saves time for the customers that would be spent on finding a solution. Besides, it allows the customers to reach the value that your business is offering that much quicker. It thus enables you to build customer loyalty through amazing customer service experiences.

Various businesses go out of their way to find the potential problems and then resolve them before the customers need to ask for help. When it comes to using the proactive approach to the customer service, it allows you to detect and react to the customer problems. You need not to wait for the customers to get annoyed with something as you can help them prior to that. Indeed, it is considered quite thoughtful and customers appreciate it.

Moreover, the companies receive great benefits from a proactive approach to customer service, thus ensuring their long-term success. Thus, it is important that a proactive approach in building their business relationship is maintained. It can be made possible with the use of effective customer support software that helps them proactively handle the needs of the customers. The experience from this proactive approach allows the customers feel that they are getting valued from the customer service. Besides, it then becomes a breeding ground for customer loyalty.

Thus, it brings the happy customers and when the customers are happy, they become the loyal ones. Holding a positive and proactive approach to excellence in customer service and staff support, Jovy-Anne Fletcher is currently serving as a brand manager. Here, she is responsible for maintaining the Visual Merchandising and presentation standards. Besides, she manages VIP customer engagement, thus nurturing existing VIP clientele and generating new business. She provides feedback to owner to strategically improve the customer experience, product and services.

About Jovy-Anne Fletcher

Formerly providing social media and customer service at Black Milk Clothing, Jovy-Anne Fletcher worked to maintain a high level of customer support through email and live chat daily. She implemented and maintained all online dispatch and customer service procedures.