If you are having problems receiving our games in your inbox, they are probably in your spam folder (Yahoo, Gmail and Outlook users) or promotions tab (Gmail users only) of your email account. To solve this problem, you will need to whitelist our contact [email protected].

There are several ways to do this, below are some of them For Gmail users on mobile;

1. Open the email.

2. Click on the image/avatar to the left of the sender’s name (it is usually the first letter of the sender’s name in bold and capital letter. In this case, the big letter “J” to the left of the name “Jolloftips.

3. A pop-up usually opens. Click on the “add contact” icon to the far right of this popup.

4. The next screen should be where you will be asked to create contact. Click on “Create contact”. If asked, select “New contact”

5. Use Jolloftips as the name and click on save. Ensure that you save this contact under your default email address and not your phone nor sim.

6. You are done

For Gmail users on desktop;

1. Log into your account

2. Open up the email in your inbox.

3. Hover over the sender's name (this means just move your mouse pointer over the sender’s name without clicking on anything) and a window will pop up.

4. Select "Add to Contacts" to save the sender to your Contacts list. You can also whitelist in GMail before opening the email. To do so, hover over the sender's name next to the subject line in the inbox.
Click "More" in the pop-up box. Select "Add to senders" to save to your Contacts list.

For Yahoo mail users;

1. Log into your account
2. Hover over the "Settings" icon and click "Settings".
3. In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.
4. Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox".

Click the "Save" button in the top bar to save the filter. You can also select an email in the spam folder without opening it and select the “Not spam” option at the top of the spam folder.
This works for both yahoo and Gmail users

How to Whitelist in Gmail (Advanced)

Here's how to whitelist an email sender or domain:

1. Open Gmail and click the Settings icon in the top right corner.
2. Click Settings in the drop-down menu that appears.
3. Click the Filters and Blocked Addresses tab.
4. Click the Create a New Filter button located right above the section for blocking email addresses.
5. In the window that pops up, type the email address you want to whitelist in the “From” field. To whitelist a full email address in Gmail, type the information in the format [email protected].
6. To whitelist an entire domain in Gmail, type only the domain in the “From” field in the format @jolloftips.com. This whitelists every email address from the example.com domain, no matter who sends it.
7. If you don't want to adjust any of the other options for a more specific filter, go ahead and click the link called Create filter with this search, which opens an option screen.
8. Place a check in the box next to Never send it to Spam.
9. Click Create a filter to save the changes.
Tip: If you want to whitelist more than one email address or domain, you don't have to repeat this step for each one.
Instead, put a break between the separate accounts, such as [email protected] | [email protected] |@jolloftips.com

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