CCS Fulfillment offers full service Contact Center Services specializing in inbound sales and customer service. Our goal is to help our clients increase brand loyalty by building long-term customer relationships and lifetime customer value. We look for opportunities in every customer interaction where we can take a good customer experience and turn it into a great customer experience. With 75 years of customer service experience, CCS has the necessary staff and tools to create a great customer experience.

24-7 US Based Contact Center Services

To accomplish this, we offer some of the highest service levels in the industry. Our speed of answer averages 22 seconds while the industry norm is 30 seconds. Our abandoned call rates are less than 1% while the industry norm is 3%.
To ensure the highest quality customer experience, our agents undergo rigorous brand training and we maintain product stores so our agents have first-hand knowledge of your products. We service your customers with the same passion and level of pride you have in your brand. And, unlike other contact centers, CSS has a very low agent attrition rate which translates to more knowledgeable and experienced agents ready to take care of your customers.
We offer several service level options to best meet the needs of our Clients and our Contact Center is on-site and fully inte-grated with our Order Management System so agents have access to real-time order and inventory information.

customer service call center