Anyone who has had to deal with IT departments knows that IT and customer service are not always synonymous. That reputation is a thing of the past with Acumen, a company based out of the United Kingdom in Coventry, which specialises in bespoke software and bespoke software development.

Acumen has developed a company that put the needs of their customers ahead of their own profits. They refuse to outsource and only conduct bespoke software development with their own in-house employees so customers are able to deal with the people who are directly working on and responsible for the project. Another aspect, which is extremely beneficial to clients, is the fact that Acumen will analyse a project and produce an agreement with a fixed price for the project. They guarantee that the costs will not exceed the price on the agreement so that clients will know beforehand exactly how much money the project will require and can rest easy knowing at the end of the project there will be no unpleasant surprises.

Additionally, they keep a team that is smaller than some IT companies which means that everyone is able to work together more efficiently and effectively than companies which have many employees. Acumen believes that if a project is too complex or they do not have the staffs to be able to produce a satisfactory product within the desired timeframe, that they would rather refuse the project than fail the customer or create something that is beneath their own expectations. Acumen also uses their own bespoke software, so they are offering products that they are very familiar with themselves.

Acumen further displays their customer service differences by providing their clients with certificates showing that the clients own the full rights to the software that was created for them. This is one of the most surprising practices in the IT industry since many companies prefer to retain related information to ensure that modifications, updates, and minor changes all produce forms of residual income. Acumen believes satisfied customers will come back because they want to, not because they have been forced to through a particular business strategy. Their top of the line tools and smaller workforce means that Acumen is able to reduce costs for their customers and simply takes the reduction in their own profits instead. They strive for fair and equitable pricing for customers who need bespoke software development. Since the bespoke software is literally made from scratch, it is more expensive than other pre-made software that does not quite fit business needs. Nevertheless in the long run it creates better
workflow and savings on employee training.

Acumen is so dedicated to creating bespoke software that mirrors business needs, that in most cases no training or very little training is necessary for employees. They seek bespoke software development solutions that are intuitive to use for any employees who are familiar with the business processes, but are happy to train groups and individuals when requested or needed.
Acumen’s Bespoke software development http://www.acumensystems.com delivers customised Bespoke software http://www.acumensystems.com solutions and superior customer service to clients.