Revechat.com, one of the leading agencies providing live chat support software, has added some more state-of-the-art features to its live chat software. While three-in-one chat service, canned responses, and queuing are some common features available in all the live chat software; Reve Chat has moved a step ahead and introduced more advanced features like department management, co-browsing, detailed visitor analysis, and mobile-optimization.
These features help improve the overall efficacy of investing in a new technology for your business, making it the best live chat software for website. “Department management helps the visitor get connected to the specific agent from the chosen department. It is an especially useful feature if your business has several sections where customer support is essential. Further, this feature helps route the issue to the right team-member which results in issues getting resolved much faster,” said the company’s spokesperson throwing light on one of the newly introduced features of the live chat software.
The other new features in the list are equally useful. While co-browsing help your agents provide real-time assistance to your customers, while the latter search for a particular service or product on your website. This helps retain the customer for a longer while on your website and increases the chances of conversion to sales. On the other hand, detailed analysis of visitors’ profiles give deeper psychographic and demographic insights; which could be useful for your business in the long-run. This analysis includes details such as amount spent by each visitor on the website, performance of agents, chat history etc.
Similarly, mobile-optimization helps reach and attend to more number of customers. Customer service and proactive chatting now need be restricted to only those customers who access your website on a browser.
Through constant innovation and upgradation of features on their live chat software, Reve Chat has been garnering accolades from premiere industry bodies. Recently, the company has been awarded Great User Experience Award 2017 by Finances Online.
About Revechat:
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. With its base in Singapore and the US, the company offers its services all across the globe; and has earned several awards for its feature-rich software. The web live chat service helps them to get the most out of your web presence, while allowing you to understand their diverse needs on a one-to-one basis. REVE Chat is easy to use and can be integrated on your website within minutes. For more details, please log on to: www.revechat.com.