Hodusoft, a unit of global VoIP tech leaders Ecosmob, announced launch of web-based call center software developed specifically to serve the unique needs of banking sector. Speaking on the occasion he said, “Hodusoft is an innovator in advanced technology implementations and our currently launched call center software for banking industry is a fine example of our capabilities.” 

The banking sector, he said, is unique. A bank usually has several branches in a city and it has branches spread all over the country. Ideally one would want a centralized call center software but with features that allow for segregation of customers and branches. This way the customers do not have to go through an extended process to contact the branch in which they have an account when they have branch specific service requirement. 

Then, there is a global service area for banks in which a centralized unit may respond to general banking queries or record complaints. Given the complexity, Hodusoft is of the opinion that web based call center software is a better solution. One can appreciate this fact when one considers that in rural areas it is not easy for banks to maintain hardware set up with support personnel simply for call center operations. The web-based solution is ideal in that all bank employees in a particular branch certainly make use of smartphones. These phones become the interface for interaction with customers. Branch managers or key personnel can remain available at any time while being able to access centralized records or branch records. 

“We have made WebRTC the platform for the web-based call center solution we are offering to banks,” he continued. The browser becomes the platform of interaction, whether it is a desktop, laptop or smartphone and that considerably reduces overheads on resources. Besides, it is easy to use. 

One of the greatest advantages of the web-based interactive call center solution is video and document sharing in real time. Transactions can be completed without the customer having to visit the branch. Bank employees can use the video feature to talk with customers and even use that as a basis for identification. Hodusoft’s smart solution even includes Whatsapp – a favorite channel of communication for everyone, which again adds to customer delight. 

Security is very important for banking operations. In this perspective Hodusoft claims that WebRTC is inherently secure and they have added further encryption to assure absolute security. 

Hodusoft’s call center software for banks also integrates with CRM and helps in easy identification of customer either through phone, account number  or biometrics so that they do not have to waste and can get down to specifics of their case. 

Hodusoft assures total support starting with discussions and going on to training and maintenance as well as seamless upgrades. “It is the best, most affordable and comprehensive call center solution that will see banks retain more customers and attract new ones too.”

Banks may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or chat live on http://hodusoft.com/contact-center-software/. 

Source: https://www.prlog.org/12801191-hodusoft-announces-smart-web-based-call-center-software-for-banking-sector.html