Hodusoft Announced to Offer Contact Center Software with Advanced Features


Posted August 30, 2018 by hodusoft

Advanced features and set your team up for success creating a value to your business.

 
Hodusoft offers a cost-efficient, reliable VoIP software and services to meet your company communication requirements in an efficient manner. Hodusoft announces offering advanced features of their contact center software. We have a dedicated and experienced team, customize audio-video-web conferencing software demands of a contact center. We understand each business is different and your needs are unique each time.
Predictive Dialer
The Predictive Dialer is an exemplary tool for the companies with enormous call volume they enrich customer experience and support smooth operations. The Predictive Dialer has a functionality to contemplate when to place the subsequent call this acts as artificial intelligence at work. Predictive dialer dials the relevant number with quicker results. The biggest benefit with predictive dialers is that it assures the agents that the customer shall not be kept on hold or no hold. In case agents are not available or it records data to average talk time is more, it adapts the call placement more strategically.
Auto Dialer
The auto dialer feature of Hodusoft contact center software will assist us to automate a vital part of an outbound calling campaign. This will extract the leads from the CRM or database triggering to call the number of leads according to the current dial ratio. When a call gets connected it identifies an answering machine, busy signals, a human who is it exactly on the other side.
Skill-Based Mapping: Route-Calls to Right-Agent at Right-Time
This approach makes the task to direct calls accurately and enhances accuracy level. As per the skills of the agent, the calls are segmented. This boosts the customer’s engagement with the businesses to the next higher level. The task strategy which opts the best-suited agent for the appropriate call instead of simply forwarding it to next accessible agent.
WebRTC Phone: Say No to IP Phone
In the corporate environment of work, space is a critical part which has to be done in a way which eases everyone. Primarily in Contact centers, tiny cubicles are crafted for executives where desktop, external phone, headphone are kept. It seems so congested and seems unlikely to have any other things to fit into it. HoduCC has come with a solution for the companies working in less space.
Automatic Call Distribution (ACD): Streamline Call Flow
Want to streamline massive call flow? Here comes, Advanced ACD which helps you in evenly distributing the calls among ready agents by resulting specific strategies. With these predefined protocols automatically these calls will be routed to the available agents, which avoids the inconvenience on a particular agent and also keeps the customer on less or not on-hold.
The Contact Center Software is rambling up with striking perplexity. Now data is more guarded, both worker-driven and client-driven tools like Hodusoft contact center software. The speculations are genuinely straightforward: Customer demands are constantly growing as are the channels used to conduct those requests. The interest is that shift advances at a considerably speedier movement than the contact center can adjust to so uncomplicated, smarter and future-ready solutions are the principal priority.
About Hodusoft
HoduSoft is well-known for being cost-effective and the best-unified communication solution provider that in turn make your enterprise successful. With a dedicated path towards advancing world-class products, Hodusoft has emerged as a leading company VoIP solutions provider. With a wide array of products, HoduSoft also ensures best returns on technological investments.
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Contact Email [email protected]
Issued By hodusoft pvt. ltd.
Phone 08866728362
Business Address 201-Sarthik II, Opp. Rajpath Club, SG Highway, Ahmedabad
Country India
Categories Telecom
Tags call center software , contact center software
Last Updated August 30, 2018