In a recent event, the spokesperson of iNextrix Technologies Pvt. Ltd announced the launch of omnichannel intelligent call center software for customer support. This launched solution can be used by any company or business that wants to enhance customer support. This software can also be used by call centers that offer exceptional customer support services.

As per the shared details, the intelligent call center software of iNextrix is customized to enhance customer support operations. It supports omnichannel communication. Below is the list of communication channels supported by this software:
• Audio calls
• Instant messaging
• Twitter
• Facebook
• WhatsApp
• Help desk ticketing solution
• SMS
• Email
• And more

“We offer integration of all popular communication channels into iCallify, which is an intelligent call center software solution. Nowadays, it is necessary to provide omnichannel customer support as per the customer experience experts. Customers expect convenient and flexible ways to get support. Still, audio calling is one of the most widely used channels in businesses. However, it is not the only way people communicate with businesses to seek support. They leave comments on social media platforms like Twitter. Staying active on these social media platforms and responding to clients there is necessary for brands. Therefore, using an omnichannel call center solution is necessary. To meet this increasing demand of an omnichannel call center software system, we have launched one”, shared the spokesperson of the company.

As per the shared details, this intelligent call center software has some amazing features, which are developed to support customer care campaigns. Some of the key features shared by a representative of the company are listed below:
• IVR for automated responses to common queries
• Call routing rules to route the customer to the right agent for quicker resolution
• Music on hold to engage customers when put on hold
• Ring group to assure call of customers are attended promptly
• Time condition based call routing to connect customers to the right IVR or call queue
• Holiday condition based call routing to make sure customers get the right information such as working hours and emergency helpline number
• Remote agent support to assure customers get the required support in any circumstances
• SMS and voice broadcasting to keep customers informed about important updates such as upcoming system update
• Voicemail to give an option to customer to leave a message
• Callback to let customer request a callback
• And many more

About iNextrix Technologies Pvt. Ltd
It is an Indian IT company that has been catering to its global customers for more than a decade now. The company has been offering diversified VoIP solutions and innovative technology services to businesses and enterprises. The company has now launched an omnichannel intelligent call center software solution to provide exceptional customer support. To know more about this software, please visit https://inextrix.com/icallify/