Elisiontec announced to offer advanced call center software to its clients worldwide. The offered call center solution will have all simple to advanced features to support inbound and outbound calling. The stated solution can support tens to hundreds to thousands to millions of calls in parallel. It is a robust and reliable contact center solution that supports all different types of communication channels which are listed below:

• Call
• SMS
• Email
• Fax
According to the shared details, the call center software will support both PRI and SIP lines. The companies can use any one or both types of lines to support calls based on their country legislation. The representative of this VoIP company shared more details about this which is recited below:

“SIP based call center software is the best for the companies as it reduces call cost remarkably. However, there are some countries such as India, which has strict telecommunication rules about VoIP and countries like Dubai that has banned VoIP completely. This kind of countries needs PRI based call center software. We can provide both different kinds of call lines for our clients to set up the call center software. Also, we have been in the industry for many years, so we can help business owners that want to start their business with valuable suggestions based on our expertise and experience.”

The company will provide a turnkey contact center solution for Indian companies. It means the call centers in India can get both, call center software and required hardware to open a call center or customer care center.
The offered call center software is furnished with all required features. Below is the list of key features:

• Call routing rules
o Skill based routing
o Idle agent call routing
o Advanced call routing
o Automated call routing
o And more
• Call forwarding
• Call transfer
• Call hold and pick up
• Music on Hold
• IVRS
• Predictive Dialer
• Auto Dialer
• Manual Dialer
• 3-way conferencing
• Barge-in
• Whisper
• Auto script
• Sticky agent
• Voice logger
• Soundboard
• Disposition bucket
• WebRTC based Web phone
• Integrated CRM Solution
• Integrated Billing module
• Graphical report
• Highest level of security
• Failover support
• Backup and Recovery
• And more

The offered call center solution is developed in a way that any 3rd party software or module can be easily integrated within the solution. The call center software is easy to use and maintain.

“We have furnished many big brands in India and other countries with our call center software. We have a readymade call center solution which can be used by any small, mid or large scaled call center. We can customize the solution according to the needs of our clients and can also develop custom modules to support their custom requirement.”, shared spokesperson of the company.
To learn more about the offered call center software, namely, Dialshree, please visit http://www.elisiontec.com/contact-center-solution