Elisiontec is one of the renowned VoIP and IT service provider company based in India. The company provides a wide range of services and solutions. One of the popular services of it is CRM Call Center integration. The company has benefited many clients with this service by integration of any combination of open source or 3rd party Call Center software with custom or open source CRM solution. Some of the well known CRM Call Center Integrations offered by the company are listed below:

• Zoho VICIDial Integration
• VICIDial vTiger Integration
• Custom CRM Contact Center Integration

The clients of the company has leveraged many benefits with these services and based on the collected feedback from its clients, Elisiontec has shared the top 3 benefits of integrating CRM solution and call center software.

1. Save Time

Call center or support center agents need to handle calls through call center software. However, they also need to make updates in the CRM system to keep the lead database up to date. Generally, this process consumes a lot of time in switching back and forth between two solutions. The CRM Call Center Integration removes this back and forth process by providing features of both solutions within a single screen. It means the agents can access, edit and delete lead information of CRM solution from Call center software. This saves a lot of time of agents which can be utilized in other tasks.

2. Delight Customers

The agents will have all information related to customer aka lead in front of it with an easy access of CRM solution within the call center software. This will help him to provide a more personalized experience to customers. Also, agents can quickly resolve the queries of the lead as they don’t need to multi-manage solutions, scripts, etc. This will delight customers and improve satisfaction.

3. Increase Productivity

Agents can use both, CRM and Call center software within a single screen; this will save a lot of time and contributes in increased productivity of the agents. Furthermore, improved customer satisfaction and reduced call wrap up time will increase confidence of the agents. This will further improve productivity of agents.

These are the top 3 benefits any call center or support center can leverage with Call center CRM integration.

“We have performed hundreds of integration of call center software and CRM solution for our clients. They have noticed remarkable increase in business and returns over investment. This benefits can be leveraged by anyone.”, shared spokesperson of the company.

The representative further shared that “Integrating existing CRM solution in call center software is better than buying a CRM integrated call center. The CRM Call center Integration will save time of adding old lead entries and also makes provisioning to use the existing data effectively. So if someone already has CRM or call center software or both, the best approach is to integrate CRM and Call center solution.”

About Elisiontec
Elision Technolab LLP is more commonly known as Elisiontec. It is an Indian company that offers a wide range of VoIP solution and services as well as other IT products and services. The call center CRM integration is one of the services offered by the company. To explore more details, please visit http://www.elisiontec.com/crm-callcenter-integration/