Elision Technolab LLP has made its mark in the call center solution industry. It has one of the most advanced call center solutions, namely, Dialshree, which is an omnichannel contact center solution. At the same time, the company has a team of VICIDial experts who has made many innovations in this open source call center software. All the innovative services related to the VICIDial: Open Source Call Center solution is offered under the VICIDial Customization Service suite offered by the company.

Recently, one of the spokesperson of the Elision Technolab LLP announced to offer WhatsApp VICIDial integration service. This service will be offered as one of the VICIDial customization services offered by the company. With this service, the company will integrate WhatsApp messenger within the VICIDial: Call Center Solution. Once the integration is performed, the agents can perform one of following activities from their window of VICIDial: Call Center Solution:

• Send an automated WhatsApp message to the customer on an event trigger during the live call
• Send an automated WhatsApp message to the customer in case the call is not received on predefined number of attempts such as, two or three failed calls will send a WhatsApp message
• Send an automated WhatsApp message to the customer on a specific disposition
• Send an automated WhatsApp message to the customer once the call is hung up
• Send a WhatsApp message to the customer by creating a new message as per the conversation
• And more

As per the shared details, once the VICIDial experts of the company finish the VICIDial WhatsApp integration, the supervisor or admin can set rules for sending the WhatsApp message which can be manual or automated messaging. They can also set the WhatsApp message templates which can be used in different campaigns by the agents and supervisors. This integration will enable the WhatsApp messaging from the VICIDial: Call Center Software.



“WhatsApp Messenger is used by 8 out of 10 people who use the internet. Thus, WhatsApp messaging is one of the most popularly used communication channels. Thus, it is very much important to integrate the same in the call center solutions. We have already added it in our contact center solution, popularly known as, Dialshree. As VICIDial is one of the most widely used call center solutions, we have started offering the WhatsApp integration in this open source call center software, called, VICIDial”, shared spokesperson of the company.


The company has been offering various services related to VICIDial and some really beneficial integration services as well such as,


• VICIDIal vTiger Integration
• VICIDial Zoho Integration
• VICIDial SuiteCRM Integration
• VICIDial Social Media Integration

In this offered VICIDial customization service suite, the company has added one more integration services, namely, VICIDial WhatsApp Integration. To know more about the complete range of VICIDial customization services offered by the Elision Technolab LLP, please visit http://www.elisiontec.com/whatsapp-call-center-software-integration/