Elision Launched Turnkey Omnichannel Call Center Solution in India


Posted November 11, 2020 by elision

Elision announced the launch of a turnkey call center solution for Indian call centers, businesses, and organizations. This call center solution will support omnichannel communication to empower the businesses using it in multiple ways.

 
Elision announced the launch of a turnkey call center solution for Indian call centers, businesses, and organizations. This call center solution will support omnichannel communication to empower the businesses using it in multiple ways.

Elision Technologies Pvt. Ltd, more popularly known as Elision, announced the launch of a turnkey omnichannel call center solution in India. The company will provide an omnichannel call center solution to Indian call centers.

The spokesperson of the company announced the list of communication channels made available in this call center solution India:

• Voice call
• Video call
• WhatsApp chat
• Live chat
• SMS
• Email
• Twitter
• Facebook
• Fax
• And more
Elision announced to offer a turnkey solution to Indian companies, businesses, enterprises, and organizations. It means the company can use both call center software and required hardware from Elision. The company offers PRI and SIP gateways, and all other required hardware to install and configure the omnichannel call center solution.

“We have been offering an omnichannel call center solution in India. Now, we are launching a turnkey call center solution. We have set up different branches in India in cities like Ahmedabad, Delhi, Mumbai, Bangalore, etc. to cater to our clients. We will provide top to bottom services to cater to our customers who are interested in our omnichannel call center software. It means along with hardware and software, we will also provide on-site setup and installation services”, shared the spokesperson of the company.

The company announced that this omnichannel call center solution has a wide array of features. Some of the key features are listed below:

• Live statistics
• Dashboard
• DID management
• PRI line support
• Outbound call scheduled
• 3-way conferencing
• Call hold and pick up
• Call transfer
• Call forwarding
• Unlimited call queue
• Voicemail
• Predictive dialer
• Preview dialer
• Power dialer
• Progressive dialer
• Auto dialer
• Manual dialer
• Advanced call distribution
• Longest idle agent-based call routing
• Latest and advanced ACD
• Status of dialled leads
• Status of captured leads
• Live call monitoring
• Call recording
• Call intervention
• Whisper
• Barge-in
• Call snooping
• Standard reports
• Graphical reports
• And more

The company announced that along with all these features, Indian companies can also choose to use add-ons available with this software at additional cost. Some of the most popular add-ons available with this turnkey omnichannel call center solution are listed below:

• Broadcasting
• Helpdesk ticketing solution
• Agent screen capture
• Remote agent
• Sticky agent
• Word spotting
• And more

About Elision Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company also has offices in Mexico, the USA, and the UK. The company has been offering unified communication solutions for more than 13 years now. The company has announced to offer a turnkey call center solution with omnichannel support in India. To know more about this software, please visit https://www.elisiontec.com/contact-center-solution
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Contact Email [email protected]
Issued By Elision Technologies Pvt. Ltd
Phone 704 164 9394
Country India
Categories Software , Technology , Web Development
Tags call center software , call center solution india , omnichannel call center solution , turnkey call center solution
Last Updated November 11, 2020