Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company. Recently, the spokesperson of the company announced to offer integration services with its call center solution, renowned with name DialShree.
The company will offer integration services to provide powerful call center software to its customers using DialShree. The company has announced to offer integration services for both, license based software and hosted call center solution.
The spokesperson of the company announced to offer integration service of different solutions, platforms, and APIs into its proprietary software, DialShree. Some of the major integrations offered by the company are briefly explained by the company expert.
Call center CRM integration
One of the announced integration services of the company is call center CRM integration. The spokesperson of the company announced that Elision will integrate any CRM (Customer Relationship Management) solution into DialShree to offer an integrated system. The major advantage of this system is offering personalized services and communication to customers.
Call center WhatsApp integration
The spokesperson of the company announced to offer integration of WhatsApp business API into their proprietary call center solution. According to the shared details, once WhatsApp is integrated, agents can use all features of two way communication available on the WhatsApp web.
Call center Twitter integration
As per the shared details, the company will also provide integration of multiple Twitter accounts into DialShree. DialShree users can respond to all tweets mentioning the social handles of the profiles integrated into the software. Moreover, they can perform other actions as well, such as tweeting, liking a tweet, etc.
Call center Facebook integration
Facebook business page integration is another service announced to offer to the DialShree users and future customers. This integration will let agents respond to comments as well as direct messages sent to the integrated Facebook business page. Agents can also use more features.
The spokesperson of the company shared, “We have been offering integration of unified communication channels, but now, we are focusing more on user experience. We are going to offer an integration service to integrate all major and important platforms, solutions, and communication channels into the call center solution. This service will be available only to DialShree users. We are not going to offer this to VICIDial users at the moment. Of course, VICIDial users can still take advantage of call center CRM integration services available to them.”
As per the shared details, the company has launched these integration services to benefit DialShree customers.
About Elision Technologies Pvt. Ltd
It is a VoIP company, which has been offering unified communication and other VoIP solutions for more than 13 years now. The company has a main office in Ahmedabad, India. It also has offices in Mexico, the USA, and the UK. The company offers various services and solutions to its global customers. DialShree, a proprietary call center solution, is one of the most popular solutions of the company. The company will now onwards offer specific integration services for DialShree. To know more about this software, please visit https://www.elisiontec.com/contact-center-solution