Elision Technologies Pvt. Ltd, more popularly known as Elision, announced to offer a cloud call center solution for contact centers. The spokesperson of the company has announced to offer this solution with two different models:
• Proprietary and
• Hosted

As per the shared details, the interested contact centers can either buy a license based solution or can also use a rented solution, which is available as a hosted solution. The company offers this software hosting on one of the leading cloud hosting spaces, AWS (Amazon Web Server). However, this software can also be hosted on any other cloud hosting space such as Google Cloud, Digital Ocean, etc.

“We have been using AWS cloud to host a majority of cloud contact center software instances for our customers. It is because there are many cost benefits and flexibilities made available with the AWS platform, which is not available with other popular cloud hosting platforms. Our hosted call center solution is also hosted on the AWS cloud, which is why we offer pay as you go model to our hosted call center solution users. However, it does not mean this software cannot be hosted on other cloud platforms. It can be hosted on any cloud hosting platform and it will deliver the same efficient performance”, shared the spokesperson of the company.

As per the shared details, the cloud call center solution offered by the company has a wide array of features such as:
• Dashboards
• Live statistics
• Blind call transfer
• Attended call transfer
• Sticky agent
• Skill based call routing
• Most idle agent call routing
• Advanced call distribution
• Predictive dialer
• Auto dialer
• Preview dialer
• Power dialer
• Progressive dialer
• Manual dialer
• Call forwarding
• 3-way conferencing
• Whisper
• Barge-in
• Reports
• Live call monitoring
• And more

As per the shared details, by default, this offered cloud call center solution only supports voice calls, but it can support other communication channels as well. The company offers integration of unified communication channels into this call center software to offer an omnichannel contact center solution. The omnichannel software will support all unified communication channels:
• Voice calls
• Video calls
• Live chat
• WhatsApp
• SMS
• Email
• Fax
• Facebook
• Twitter and
• Other social media platforms

The company has announced that the cloud call center solution will have all required features to offer and the company will also offer customization if needed.

About Elision Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. It also has offices in Mexico, the USA, and the UK. It has been offering unified communication solutions to its global customer for more than 13 years. It has an amazing range of software products to offer. The company has announced to offer a cloud call center solution to contact centers now onwards. To know more about this cloud call center solution, please visit https://www.elisiontec.com/contact-center-solution