Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company. The company has announced to offer a call center solution for collection agencies. The company has specifically designed this software to empower and benefit collection agencies.

According to the shared details, this call center solution will have all features of the advanced software available in the market such as auto dialers, predictive dialers, advanced call distribution, and routing rules, unified communication, etc. Moreover, it will have an added module with a wide array of features to save the time of collection agencies in India and across the world.

The spokesperson of the company announced the list of features available in this call center solution for collection agencies, which are listed below:

• Buckets to add customers of different groups in different buckets. For example, customers who pay on time get added to Bucket 1, and customers who often skip the EMIs get added to the bucket 2.
• Custom fields and forms to show to the collection agents to make their conversations more precise and to the points.
• Integration of this call center software for collection agencies with the CRM solution of the collection company to show all the required information to the agents to personalize the conversation even more. For example, if a customer pays through a collection agent frequently, then the agent can propose to send the agent at the doorstep for collection.
• Custom dispositions to select after the call such as PTP (Promise To Pay), callback request, etc.
• Lead filtering for the leads, which have already paid the EMI
• And more

“Call center solutions can be used by collection agencies, but there is a lot of manual work involved even if they use the software. This definitely affects performance. Therefore, we have designed and developed this call center software for collection agencies. This software automates all manual operations to keep agents and managers free to contact more leads and each lead multiple times if needed. This directly helps in increasing the collection. Therefore, it is for sure one of the most advanced software and the only call center solution that hits on the pain point of the collection agencies”, shared the spokesperson of Elision.

According to the shared details, the users of DialShree, which is a proprietary call center solution of Elision, can get this software by upgrading the software. The company offers the call center collection module integration option if someone already using DialShree wants to use a collection call center solution.

About Elision Technologies Pvt. Ltd

It is a VoIP company based in Ahmedabad, Gujarat, India, and has branches in multiple countries in the world. The company offers various unified communication solutions for more than 13 years now. A call center solution is one of the most prominent software of the company. It has now launched the call center software for collection agencies. For more details, visit https://www.elisiontec.com/collection-module/