Elision Technologies Pvt. Ltd, more popularly known as Elision, has been offering its proprietary call center solution for more than 13 years now. The company has announced that it will offer call center CRM integration to its customers.

As per the shared details, the company will offer integration of any third party or open source CRM (Customer Relationship Management) solution with DialShree.

About DialShree
It is a proprietary call center solution of Elision. It has all basic to advanced features to offer to its customers. It can be hosted on cloud hosting platforms or on-premises servers. It also supports the integration of different communication channels to ensure companies interested in using an omnichannel call center solution can use the same.

“We have been offering DialShree contact center solution for many years. It has a customer form, which shows basic information related to the customer or prospective customer on the call. However, many companies need more information about the customer. We can add fields as part of call center customization to benefit our customers. However, for many businesses access to the CRM system is necessary. We will offer a call center CRM integration service to our customers who are interested in accessing more information about the customer or prospect from their CRM solution. During a live call, agents will have a CRM popup, which will give all the required information to handle the call”, shared the spokesperson of the company.

As per the shared details, the call center CRM integration service of the company will be available to its existing and future customers. It will be an on-demand service, which is why any DialShree customer can opt for it whenever needed. Along with the integration, there will be some additional features available after call center CRM integration:

• Synchronization of data between systems
• Data push feature to push data imported to a call center solution to the CRM system and vice versa
• Change logs to show the details of the changes made with a timestamp
• Auto update. If a customer record is updated in the call center dialer during a live call, it will be also updated in the CRM software
• And many more

The spokesperson of the company announced that the VoIP development engineers of Elision can integrate any CRM solution to DialShree. Some of the popular CRM systems to be integrated are listed below:

• SugarCRM
• SuiteCRM
• Microsoft Dynamics
• Salesforce
• vTiger
• Zoho
About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company has been catering to its customers with different unified communication solutions for more than 13 years. It has an official presence in the USA, the UK, and Mexico. DialShree, an omnichannel call center solution is its most popular product of the company. Hundreds of call centers across the globe use this software. The company has announced to offer call center CRM integration service to its DialShree users. For more details about the announced call center CRM integration service, please visit https://www.elisiontec.com/crm-callcenter-integration/