A Call center is a destination with a phone system used eminently with the goal of getting and doing a large amount of call. It is a place which is created for huge numbers of workers. Call Centre usually use PBX systems for call management that consist of an Automatic Call Distributor or line searching to divide receiving calls. VoIP will be more magnificent for the executives working on a desktop. Computer telephony integration software will adapt with both VIP telephony and analog.



Call Centre VoIP is the main source of working in the call center. Voice over Internet Protocol is a technique that permits the user to make the voice call. One can make the call using a data network in place of an analog phone line. VoIP ventures host online and will be used through an app via the digital. The benefits of using the VoIP are ample-

. There will be no need for equipment or direct costs. One will easily start a business with phone support in a few minutes.
. After using this technology, the customer support team can receive calls from anywhere, using an Internet Connection. VoIP software is the biggest option for small and enhancing business.

Hosted PBX is a cloud-centered PBX system connected via an IP network. A hosted PBX work takes care of all the function of hardware, software, maintenance, and training of a venture. A hosted PBX offers the owner of a company with innumerable features and benefits. It is less costly than any other system. For taking the services of this facility, one needs to make a monthly fee and take the profit of all the services. The features which one can enjoy while using Hosted PBX are:

. This PBX comes under the operational expenditure rather than capital expenditure used in the venture
. On-hold Music
. Call routing
. Auto- attendants
. Extension dialling
. ACD queues
. Call waiting

It can add the newest features for the users like additional lines and phones. Hosted PBX is very convenient in use, but one must have some relevant things for using this technique. Making phone number arrangements and arranging the dial plan are the significant things for making the use of Hosted PBX.