The e-commerce industry is expanding due to the increasing internet penetration and surging usage of smartphones, which is why the trend of online shopping among customers has emerged. It has been observed that the global e-commerce sales rose by approximately 22% in 2018, as compared to the previous year.

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This rising e-commerce sales, primarily in India and China, has resulted in the growing requirement for enhanced efficiency in e-commerce fulfillment centers and warehouses. Attributed to these factors, the demand for autonomous mobile robots (AMRs) in the e-commerce industry is rising for improving productivity and reducing labor cost.

AMRs are robots which utilize sensors and navigation technology to move around the environment without being controlled directly by operators. According to a report by P&S Intelligence, in 2019, the global autonomous mobile robots market reached a value of $29.3 billion and is expected to generate $220.6 billion in 2030, advancing at a 18.3% CAGR during the forecast period (2020–2030).

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Service, software, and robotic systems are offered by this technology. Out of these, AMR services were the most in demand during 2014–2019 and the situation is projected to be the same in the coming years well. The service category includes the revenue that is generated from the sale of aftermarket components, consulting services, and deployment/integration of AMRs.

There are various sectors which make use of AMRs, namely hospitality, healthcare, manufacturing, retail, logistics, residential, aerospace & defense, mining & mineral, and agriculture. Other sectors which make use of AMRs are construction, IT & telecom, government, utilities, banking, financial services, & insurance, oil & gas, media & entertainment, automotive, and education.