September, United Arab Emirates: The degree of user adaptation is a reliable representation of how successful a digitized solution is. User adaptation towards digital platforms or transformations is predicted to be more influenced by factors that concern users - such as their capabilities, mindset, skills etc.

Contrasting these views in a recent HR Summit, experts at BSH, one of the leading payroll & HCM service providers in the Middle East, said, “ Although often overlooked, UI and UX has a critical impact in facilitating user adaptation. The three main ways how UI and UX impact user adaptation comes from factors such as efficiency, flexibility and accessibility.”

Talking about efficiency, the experts said that a streamlined UI/UX within payroll software directly translates into an efficient streamlined payroll process. They explained this efficiency factor by referring to their “one-click-payroll” feature, which allows users to complete payroll processes with a single click, no waiting time or complex step-by-step processing. They say that when users get to perform several payroll tasks efficiently without dealing with bulky and tedious manual payroll processes, it easily allows them to focus on other aspects of their core business.

Addressing the flexibility impact on user adoption, the experts said, “In payroll, there is no one-size-fits-all, as employees belong to different pay grades, schedules, add-ons, reductions and other criteria. However, with a well-thought-out UI and UX design, digital payroll can have features that allow different payment variables to be turned on and off, along with payroll inclusions and exemptions, for every employee, thereby giving accurate salary figures with every single pay cycle.”

“This flexibility supported by a well-designed UI and UX makes payroll process less overwhelming, simplified, more accurate and most importantly efficient - thereby easily persuading users to adopt to digital payroll transformations with a less resistant mindset”, they added.

Besides these, it's well-known that the payroll function is not limited to releasing payments alone, it concerns several other sub-functions like balancing and reconciling payroll data, paying and reporting statutory requirements, record keeping, and even processing multi-currency payroll depending on the business. Considering this, the experts also believe that an effective UI and UX which addresses the specific functions of a payroll department facilitates a single-sign-in unified platform with seamless access to perform these different functions without having to use separate applications or professionals for those functions.

“We feature a robust multi-country payroll platform that tackles conflicting regulations and data restrictions to calculate each employee’s payroll in a timely and accurate manner. Through our payroll software, HR professionals also have access to predefine yearly cycles and timetables or even adjust pay dates, payslip delivery dates and off-cycle runs under one unified platform,” they continued.

All this seamless accessibility with well thought out UI and UX improves user satisfaction and confidence as it eliminates the majority of the problematic accessibility issues that users face in a manual setting.


About BSH
Since 1993, BSH has been delivering state-of-the-art proprietary solutions to companies across the Middle East, enabling streamlined HCM processing and cost-effective practices. Their 12-year partnership with the world-leading ADP, coupled with a clientele spanning 300 multinational corporations operating in the Middle East, has made them a trusted leading regional figure in the fast-growing global payroll service.

For more information about BSH, please visit - https://bshsoft.com/