AC InfoSoft, a leading VoIP Software development company, has been catering to global call centers with different call center solutions. The company has announced the launch of its most advanced call center solution, namely, AC Smart Call Center Software. It is a smart call center software, which is developed for growing call centers and enterprises that thrive to take advantage of smart and cutting-edge technologies.
The company announced that launched smart call center software is furnished with all features available in the most advanced call center solutions in the market. In addition to that, it has more advanced features related to:

• Personalizing conversations
• Monitoring and supervision
• Automation and self-service

The company announced that along with a wide array of features, this launched smart call center solution offers multiple add-ons, which can be selected by call centers according to their campaigns and requirements.
Below is the list of major add-ons available with the AC Smart Call Center Software:

• Lead number encryption (number masking)
• Google map
• Remote agent
• WebRTC webphone
• Survey and Feedback
• Text to Speech (Natural Language Processing)
• Word Spotting in the call recording files
• Advanced security for call center software, data, etc.
• Agent screen capture
• Soundboard Avatars
• Disposition Bucket
• SMS broadcasting
• Call broadcasting
• Graphical reports
• And more

The company announced this smart call center software will support unified communication channels as it is also an omnichannel contact center solution. The call centers and enterprises using this software can deliver excellent customer support to their customers over different communication channels and achieve boosted lead generation, sales, and customer satisfaction.

According to the shared details, this contact center software with smart features can be used to run any of the following campaigns:
• Lead generation
• Marketing
• Lead conversion and sales
• Debt collection
• Customer care
• Technical support
• KYC verification
• And more

The company announced that the smart call center software adheres to TCPA (Telephone Consumer Protection Act) compliance. It can work over SIP and PRI lines based on the need of the call centers using it.
According to the shared details, this contact center solution accelerates the growth and development of growing call centers by automating various operations and enhancing other jobs.

The company has announced that this software can be hosted on the cloud or on-premises servers. Additionally, it is also available as a hosted smart call center software solution.

About AC InfoSoft

It is a VoIP development company, which has been catering to its customers with distinct VoIP products, VoIP solutions, and VoIP software development services. The company has benefited many businesses with its expert team of VoIP developers. Call center solutions of AC InfoSoft have gained a lot of popularity. To continue the leadership in this domain, AC InfoSoft has launched the smart call center software. Visit https://www.acinfosoft.com/ac-smart-call-center-software/ for more details.