AC InfoSoft Announced to Offer Custom CRM Integrations into VICIDial


Posted December 8, 2020 by acinfosoftind

AC InfoSoft launched call center CRM integration services for VICIDial, which is an open-source call center solution. The company has announced to integrate third-party and open-source CRM systems into VICIDial to empower the users of VICIDial.

 
AC InfoSoft, one of the leading VoIP development companies, has launched custom call center CRM integration services. This integration service is launched for VICIDial, which is an open-source call center solution. The company has announced that VICIDial experts of the company will integrate any Customer Relationship Management (CRM) solution with this open source call center software.

The company shared that a CRM solution is a large system, which lets call centers save detailed information about the customers. This solution does not restrict a contact center to save only some fields. Unlike that, any call center using a CRM solution can store all information about the customer from the source of inquiry to the preferred mode of payment, invoices, subscriptions, etc. Therefore, this software can aid agents in delivering better and customer-specific services.

According to the shared details, using a CRM system and a call center solution as two different solutions can cause certain discrepancies and roadblocks. To benefit businesses overcome these roadblocks, the company will offer call center CRM integration. As per the shared details, the company will offer integration services for VICIDial call center software. The reason for the same is given that it is an open-source call center solution and used by thousands of people worldwide.

The company has announced that it will offer this launched call center CRM integration services to integrate any open-source or third-party CRM (Customer Relationship Management) solution with the VICIDial system. The company has also announced the name of some of the CRM systems recommended by the company to the contact centers to use, which are listed below:

• Zoho
• Freshworks
• Microsoft Dynamics
• Salesforce
• vTiger
• Sugar Sell
• SugarCRM
• SuiteCRM
The company has shared that this custom integration service will be part of VICIDial customization service offered by the company.

About VICIDial

It is popularly known as an open-source contact center solution all across the globe. In more than one hundred countries, more than 14,000 downloads of VICIDial are done. It has advanced capabilities and features. It is popular for its predictive dialing algorithms. It is one of the call center dialers in the list of top 20 auto dialer software. Since 2007, various companies and call centers are using this contact center software. It is a completely free solution and one also receives the code of the software for free. It means VICIDial customization, to integrate any other software, API, or custom features, is possible without a hefty investment. It also lets its users enjoy all benefits related to vendor independence.

About AC InfoSoft

It is a renowned VoIP development company. The company majorly focuses on delivering call center solutions and business communication and collaboration software. The company caters to its customers by delivering its perpetual and hosted solutions. Additionally, it offers services for installation, deployment, customization, and support of various open-source VoIP solutions. It has been offering various VICIDial customization services. To benefit VICIDial users, it has added call center CRM integration as an additional service. Visit https://www.acinfosoft.com/vicidial-services/ for more information.
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Issued By AC InfoSoft
Phone (770) 728-8320
Country India
Categories Software , Technology , Telecom
Tags auto dialer , call center crm integration , call center software , vicidial customization , vicidial expert
Last Updated December 8, 2020