AC InfoSoft has announced the launch of another call center solution, namely, AC Smart Call Center Software. It is a smart call center solution that is furnished with all features available in the traditional or the latest advanced call centre solutions. Moreover, it has some never seen before features that are added in this system to make it one of the most futuristic call center software in the world.

The company has claimed that it is an all-in-one call center solution that can be used by any business or call center. It uses different algorithms designed and developed using artificial intelligence and some other smart tools, which let managers define the most personalized and efficient workflows for the team. This software aims to benefit all types of campaigns, including, but not limited to:

• Customer care
• Technical support
• Collection
• Sales
• Lead generation
• Marketing
• Cross-selling
• Up-selling
• E-commerce pre-sales and post-sales
• And more

As per the shared details, this smart call center solution has automation and other functionality built to benefit different call centers and businesses. For different natured campaigns, different functional flows are made available to let the AC Smart Call Center Software users get maximum outcomes with minimum resources.
This software gives complete information about the customer or prospect during a live call to an agent. The agent can see all the information, including, customer details, his buying patterns, his preferences, etc. to personalize the conversation which increases customer satisfaction. There are also similar features and functionality available for the lead generation and collection campaigns so sales can be increased.

This system is also an omnichannel call center software. It supports unified communication. The agents can use one or more modes of communication to reach leads and communicate with them. The supported communication channels in AC Smart Call Center Software are listed below:

• Voice call
• WhatsApp
• Twitter
• Facebook messenger
• Video call
• Live chat
• Email
• SMS
• Fax
• Screen sharing

The company claims that it is one of the most scalable and secure call center solutions. It has smart features that make it even more competitive for businesses. It is an ideal software for those who like to adopt new technologies to leverage competitive advantages.

AC InfoSoft has launched a webpage in which all information related to this smart call center solution is shared. The webpage gives detailed information about how different types of campaigns get different features to gain multiple benefits. It also has some smart features which are not available in other call center solutions.


About AC InfoSoft

It is an IT company which caters customers in web, mobile, and VoIP technologies. The company majorly focuses on the VoIP industry. It offers VoIP development services in all VoIP platforms to offer custom solutions to customers like ITSPs, call centers, etc. The company also has different call center solutions to offer as perpetual products. AC Smart Call Center Software is the recent launch of the company. Visit https://www.acinfosoft.com/ac-smart-call-center-software/ to get all the information related to this smart call center solution.