On this occasion, a representative of the company announced to offer call center CRM integration services. The company announced that VoIP experts of the company will provide two-way integration of two powerful communication and customer relationship management solutions:


1. Call center solution and
2. CRM (Customer Relationship Management) software


According to the shared details, the company has a team of experts who can integrate any open source or proprietary CRM solution and call center software so they both can work seamlessly and in harmony.
“Competition is quite high and customers are quite demanding these days. Thus, it is necessary to provide superior quality services to them and of course, augmented experience. This is possible if agents know the context and the customer. Generally, the same agent does not handle the same customer all the time except the situation when the Sticky Agent call routing rule is set in the call center software. In such situations, agents read the same predefined script like a robot. This monotonous and traditional way cannot deliver a fine-quality customer experience. Here comes call center CRM integration into the picture. We can integrate these two systems in two different ways. Both methods of integration assure that the agents have access to major and crucial features of both of these systems so they can provide a high-quality experience to the customers”, shared a representative of the company.

The company representative shared a brief of 3 major features available in general with call center CRM integration service offered by the company:

• Single Sign-on: the agent can access major features of both systems within a single-window after logging in to it. He does not need to move from one system to another.
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• Data Sync: Any changes made in a record from any one of these solutions will reflect in another system automatically. The data sync can be in real-time or in batches based on customer needs.

• Logs: All calls made and changes applied to the customer data will be logged. Thus, reports can provide a holistic view as well as security.

The company also announced the names of some of the systems which are generally integrated by the company for its customers:


CRM (Customer Relationship Management) Solutions:
• vTiger
• SuiteCRM
• Zoho
• SugarCRM
• Salesforce


Call Center Software:

• VICIDial
The company also announced to offer integration of proprietary call center solution and CRM software.


About AC InfoSoft
It is an IT company based in India. The company has been catering to its customers with its patron-specific services in web, mobile, and VoIP development areas. The company built tailor-made solutions for its customers across the globe in different development technologies; from traditional to the latest. The company also offers third-party software testing and quality assurance services in the VoIP, web, and mobile sectors. VoIP has been one of the major focuses of the company. To expand its wings in this sector, the company has launched call center CRM integration services. To review its official webpage, please visit https://www.acinfosoft.com/call-center-crm-integration/