The global kiosks market is anticipated to rise at a stellar CAGR of 13.3% during the forecast period. In 2018, the market was worth US$ 16.88 Bn and is estimated to reach US$ 45.73 Bn by 2026. Fortune Business Insights in a new report, titled “Kiosks Market Size, Share and Global Trend By Type (Retail Kiosks, Financial Kiosks, QSR Kiosks, Tickets & Billing Kiosks, Information Kiosks, Self Service Kiosks & Others), By End-Use Industry (Retail, BFSI, Hospitality, Entertainment & Gaming, Airports & Hotels, IT/ Telecommunication & Others) and Geography Forecast till 2026” highlights key trends prevailing in the market. Kiosks are primarily used in businesses as they offer information and application on several sectors including entertainment, education, commerce, and others. It is estimated that kiosks can help businesses grow as a kiosks system enhances customer buying experience, saves time & cost, and increases the customer base.
NOTE: This report takes into account the current and future impacts of COVID-19 on this industry and offers you an in-depth analysis of the Global Kiosks Market.
List of Companies Profiled in the Kiosks Market Report:
KIOSK Information Systems
Olea Kiosks Inc.
Diebold Nixdorf, Inc.
Advantech Co., Ltd.
Glory Global Solutions (International) Limited
Kiosks to Predominantly Benefit the Retail Space
As per type, there are different types of kiosk systems. These include retail, financial, QSR, tickets & billing, information, self-service, and other kiosks. Of these, financial kiosks are expected to hold the majority share in the global market. Financial kiosk services help in the bill payment for courts or utilities. In addition to this, one of the most recent trends seen is the use of customer-friendly android and iPad tablet kiosks for selling financial services. Apart from the financial kiosk, retail kiosks are also expected to cover a considerable share in the market, favoring the kiosks' market size. As per the report, retail kiosks account for 19.1% of the share in the overall market. These types of kiosks are majorly installed at specialty retailers, department stores, convenience stores, and grocery stores. Some of the distinguished services offered by retail kiosks are wayfinding directories, product lookup, employment, and others. These services are meant to enhance customer awareness and improve their overall retail experience. A strategically-placed retail kiosk can offer a wealth of information to a tech-savvy customer. The customer can further seek information by browsing through the latest stores and more.
Experience and Engagement: The 2 Important E’s in Retail Industry
Retail stores are increasingly installing kiosks to increase customer experience. Furthermore, these stores continue to maintain their focus on customer engagement as it helps them to understand their customers better. Retail stores use kiosks for digital advertising, wending products, bill payment among others. For instance, ViaTouch Media announced the launch of an AI-based interactive kiosk, helping customers to automatically prepare bill while they pick products from merchandising selves. Other companies are also planning to offer pre-emptive maintenance and remote monitoring services with an aim to track functioning, problems if any, and maintenance of kiosks. Owing to such benefits, the kiosks market revenue is expected to surge in the forecast years.
June 2019: Asian Grill inaugurated its new location with XPR Kiosk machine. Asian Grill, which is known for its authentic regional cuisines, has recently implemented XPR’s self-ordering kiosks and mobile application in order to automate the ordering process.
May 2019: ZIVELO strengthens its full-service turn-key kiosk solutions with industry collaboration with Dell Technologies OEM Solutions to revolutionize self-service kiosks. ZIVELO is known for providing kiosks to the largest fast-food chains across North America.
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